Astro Nova

Feedback Patterns ​

Problem ​

Gathering user opinions, feelings, or experiences is essential for improving products, services, or systems, but it must be done in an effective and user-friendly way.

Solution ​

Adopt a set of patterns that address different facets of feedback collection, tailoring the approach based on the specific context and forces at play.

Context ​

In any situation where input from users, customers, or stakeholders is needed to understand preferences, satisfaction levels, or areas for improvement.

Forces ​

  • Diversity of Responses: People have varied preferences for giving feedback; some prefer structured questions, while others want open-ended options.

  • Complexity of Analysis: The method of collection must align with the ability to analyze the feedback meaningfully.

  • Engagement Level Required: Different methods may require different levels of user engagement and time commitment.

  • Sensitivity of Information: The nature of the information may require particular care in how it is collected and handled.

Binary Choice, Multiple Choice, Ratings Scale, Open Text, Emotion Spectrum

Examples ​

  • Survey design for product feedback
  • interview strategies for user research
  • online feedback forms for website usability